RENEWAL
The renewal process is simple; there is no need for visiting your bank or submitting additional documentation. It is, however, important that you initiate the renewal process while your existing digital certificate is still valid.
We can currently guarantee that our software will run properly only on Microsoft operating systems (Windows 10 and above), unfortunately we do not support macOS (Apple).
WHEN THE ONLINE RENEWAL IS NOT POSSIBLE?
Halcom digital certificate cannot be renewed:
- If your digital certificate has expired,
- If your smart card/USB key has been renewed once before,
- If your digital certificate has been revoked,
- If the data within the certificate has changed (e.g. company or holder name).
- If your digital certificate has been issued for a foreigner based on an expired passport number
- If your digital certificate has been issued without JMBG (Citizen number) based on an expired ID card
In case that online renewal is not possible, you need to order issuing or reissuing of new certificate.
INSTRUCTIONS FOR THE RENEWAL OF A QUALIFIED DIGITAL CERTIFICATE
Insert your smart card or USB key and follow the instructions.
Request for renewal you can submit in Microsoft Edge, Mozilla Firefox or Google Chrome.
ENROLMENT OF RENEWED CERTIFICATE
Insert your smart card/USB key and start the program for certificate download. Follow the instructions to successfully complete the download of the renewed certificate.