Vulnerability Disclosure Policy

At Halcom, trust is our #1 value, and we take the protection of our customers’ data very seriously.

The Halcom security team acknowledges the valuable role that independent security researchers play in internet security. As a result, we encourage responsible reporting of any vulnerabilities that may be found in our site or applications. Halcom is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us. Please review these terms before you test and/or report a vulnerability. Halcom pledges not to initiate legal action against researchers for penetrating or attempting to penetrate our systems as long as they adhere to this policy.

Testing for security vulnerabilities

Whenever a Trial or Developer Edition is available, please conduct all vulnerability testing against such instances. Always use test or demo accounts when testing our online services.

Reporting a potential security vulnerability:

  • Privately share details of the suspected vulnerability with Halcom by sending an email to
  • Provide full details of the suspected vulnerability so the Halcom security team may validate and reproduce the issue.

Halcom does not permit the following types of security research:

  • While we encourage you to discover and report to us any vulnerabilities you find in a responsible manner, the following conduct is expressly prohibited:
    • Performing actions that may negatively affect Halcom or its users (e.g., Spam, Brute Force, Denial of Service…);
    • Accessing, or attempting to access, data or information that does not belong to you;
    • Destroying or corrupting, or attempting to destroy or corrupt, data or information that does not belong to you;
    • Conducting any kind of physical or electronic attack on Halcom personnel, property, or data centers;
    • Social engineering any Halcom service desk, employee, or contractor;
    • Conduct vulnerability testing of participating services using anything other than test accounts (e.g., Developer or Trial Edition instances);
    • Violating any laws or breaching any agreements to discover vulnerabilities.
The Halcom security team commitment

We ask that you do not share or publicize an unresolved vulnerability with/to third parties. If you responsibly submit a vulnerability report, the Halcom security team and associated development organizations will use reasonable efforts to:

  • Respond in a timely manner, acknowledging receipt of your vulnerability report;
  • Provide an estimated time frame for addressing the vulnerability report;
  • Notify you when the vulnerability has been fixed.

We are happy to thank every individual researcher who submits a vulnerability report helping us improve our overall security posture at Halcom.